Guest Service Manager

To oversee the smooth operation, management and overall performance of the Front Office Department. The Role Primary Responsibilities To prepare the hotel's annual Front Office budget and submit to management for approval. The annual budget should include manpower requirement, operating expenses, etc. On the approved budget, the incumbent rolls out the plan. Control in area of direct responsibility, all budgetary items, overheads and operating expenses including Profit & Loss (P&L), Accrual, and Capital Expenditure (CAPEX). Responsible in meeting all Key Performance Indicators (KPI) for Front Office. Champion the Leading Quality Assurance Audit, and all other internal & external audit with Pan Pacific Hotels Group To develop, implement Standard Operating Procedures within your areas of direct control. Ensure that all quality, service, and controls conform to established standards as set by the General Manager, as well as Pan Pacific Hotels Group (PPHG) policies and procedures. Supervis...