Guest service manager (ultra-luxury hotel) - sea point

Ultra Luxury Hotel opening in Sea Point is looking for a Guest Service Manager . The Guest Service Manager is the guardian of the guest experience. This role ensures every guest receives a warm, personalised, and memorable 5* experience from arrival to departure, leading the front‑of‑house team and driving guest satisfaction. Proven hotel pre‑opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival. Responsibilities Oversee all front office operations including check‑in, check‑out, concierge, and butler services. Ensure every guest interaction reflects the luxury brand standards. Handle and resolve guest complaints, requests, and escalations swiftly and professionally. Monitor daily arrivals and departures, coordinating VIP and special occasion arrangements. Lead, coach...