Guest service officer

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
QUALIFICATIONS Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: Minimum one-year experience in a customer contact position within the hotel field or related industry. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to ...