Guest Service Officer

Job Description Working hours: 5 days work week, 44 hours per week Needs to work rotating shift (see below for reference), weekends and Public Holidays Shift A: 7am to 430pm Shift M: 10am to 730pm / 11am to 830pm Shift B: 1pm to 1030pm Shift C: 10pm to 730am Job Scope Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries. Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings. Handle cashiering functions and adhere to the residence's Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude. Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required....