Guest Service Representative

As a Guest Service Representative you will be responsible for the following duties:

• Delivered comprehensive guest services, including handling enquiries and feedback, while promoting membership programs, benefits, and ongoing campaigns and events.
• Delivered personalized guest engagement, proactively engaging customers to build strong relationships and drive retention.
• Conducted surveys and analyzing guest feedback, compiling insights to enhance overall guest experience and support the planning of promotions and events to encourage repeat visits.
• Maintained strict confidentiality and data accuracy, ensuring full compliance with regulatory requirements, company policies, SOPs, and service standards.

Requirements

• Diploma in Business, Marketing, or a related field, with proficiency in Microsoft Office applications.
• Strong communication and customer service skills, with relevant exper...