Guest Service Specialist for Tours

Be the face of Big Bus Tours in Downtown Vancouver as a Guest Service Specialist, specializing in reservations and customer engagement. Create unforgettable experiences while handling inquiries and bookings efficiently.
This seasonal opportunity offers both full-time and part-time positions where you will manage guest inquiries, assist with reservations, and maintain strong connections with hotels and tour partners. Ideal candidates will have excellent communication and sales skills, along with a passion for delivering great service in a fast-paced environment.
Key Responsibilities:
• Sell tour packages and manage bookings seamlessly
• Handle customer inquiries through phone and email
• Provide personalized assistance and foster relationships
• Manage reservations across various online platforms
• Work collaboratively with management on guest concerns
Requirements:
• Experience in a sales or customer service role
• Flexible availability for evening and wee...