Guest Service Supervisor

What You’ll Do:

• Lead and support the front desk team
• Keep the front-of-house clean, organized, and guest-ready
• Oversee our lanes, arcade, and attractions throughout the day
• Help schedule staff and cover events
• Train and coach front desk staff and porters
• Answer guest questions in person and over the phone
• Jump in to solve problems and keep the fun flowing
• Operate the POS system and handle transactions
• Make announcements, promote specials, and hype up the energy
• Complete opening and closing duties
• Watch for safety issues, respond to incidents, and complete reports
• Help with equipment checks, supplies, vending, and anything needed to keep the place moving

What We’re Looking For:

• A high school diploma or equivalent
• Two years of guest service experience
• One to two years of supervisory or lead experience
• Strong communication, confidence, and organization
• Someone ...