Guest Service Team Leader

Responsibilities

• Ensure high standardsof services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services
• Manages the movement and fluidity of the host-ablesto ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure
• Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
• Actively upsell ALL memberships to maximise guest engagement and revenue
• Proactively upsell room categories, carparking and leisure memberships to maximise total revenue per guest
• Deputises for t...