Guest Services Executive

Summary Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.
Job Responsibilities Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge Assist guests with check-in and check-out, and other cashiering duties Register guests and assigns rooms according to their reservation confirmation Work towards maximising room revenue by upselling higher room categories to guests whenever possible Maintain the privacy of all guests by ensuring their details are kept strictly confidential Understand all room types and work with Housekeeping to manage room status effectively Adh...