Guest Services Manager (Duty Manager)

The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.
Primary Responsibilities
. Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service . Monitor daily bookings and ensure assigned rooms are prepared prior to check-in . Assists with the daily operations of Front Office . Supervises daily duties, assign tasks, and check on progress . Handles guests' enquiries and incidents . Has regular and close contact with guests to ensure in-depth understanding of feedback and trends . Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others . Strives to improve service performance and provides services that are above and beyond for complete guest satisfaction . Cooperates with the Finance tea...