Guest Services Manager

GUEST SERVICES MANAGER

Alexander House Hotel & Utopia Spa, located just outside London.

The Role

A smart, friendly, well‑organised, guest‑service focused individual is needed to complete our Guest Services team. You must have a five‑star smile! and a warm welcoming and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay.

Responsibilities

• 5 days 40 hrs per week, flexible shifts covering daytime and evening shifts, including weekends (7am – 3.30pm and 2.30pm to 11pm)
• Complete Duty Management shifts as detailed on the early/late shift checklists.
• Ensuring that dur...