Guest Services Manager

Core duties:

• Oversee daily guest services operations to ensure smooth, efficient service delivery

• Lead, train, schedule, and supervise guest service staff

• Handle guest enquiries, feedback, and service recovery professionally

• Maintain high service standards and ensure compliance with company SOPs

• Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs

• Manage check‑in/check‑out processes, reservations, and guest flow

• Monitor service quality, guest satisfaction scores, and implement improvements

• Prepare reports, staffing plans, and operational updates for management

• Resolve operational issues and escape complex cases when required

• Ensure safety, cleanliness, and readiness of guest‑facing areas

  Must be able to work on weekend and public holidays