Opportunity Description
GV Support Consultant - SAP HR/Payroll (Mandarin Speaker)
Role Objective
To Demonstrate an understanding and commitment to the delivery of World Class Service in providing GlobalView application services and solutions to our clients.
Responsibilities
- Adhere to GlobalView configuration standards and conventions
- Adhere to ADP procedures and policies
- Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
- Prepare functional specifications and change control requests
- Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager
- Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack a...
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