Head of AI and CX

Job Profile: Head of AI & Customer Experience (CX)
Barry Callebaut Digital – Data & Analytics Section 1 – Job Description
Job Title: Head of AI & Customer Experience (CX) Department: Barry Callebaut Digital – Data & Analytics Reports to: Senior Director, Analytics & AI Direct Reports: 5‑10 Indirect Reports: TBD Dotted Reports: TBD Locations: Global role (primary hubs: TBD) Work Location: Hybrid FTE (%): 100% Budget Owner: Yes Profile Creation/Update Date: 05/03/2026 Role Overview
Barry Callebaut Digital (BC Digital) is advancing AI‑driven transformation across the enterprise. The Head of AI & Customer Experience (CX) is a newly created global leadership role within Data & Analytics. Reporting to the Senior Director of Analytics & AI, this role will shape, scale, and govern AI capabilities that enhance customer‑facing experiences across Barry Callebaut’s global ecosystem. The role leads the AI Center of Excellence (CoE) for CX, builds a world‑class AI product and analytics capa...