Head of Brand and Creative

Office location with Hybrid working: Hammersmith

The Head of Brand and Creative will be responsible for shaping and elevating our brand in the eyes of our customers, ensuring that every interaction they have with us reflects our purpose, values, and market positioning. They will lead the creation and implementation of a comprehensive Brand Strategy designed to strengthen customer perception, drive loyalty, and differentiate us in a competitive landscape. A core responsibility of the Head of Brand and Creative is to architect and continuously refine a seamless, consistent, and meaningful customer experience across all touchpoints—digital, physical, and interpersonal. By deeply understanding customer needs, behaviours and expectations, they will translate insights into brand‑led initiatives that enhance customer satisfaction and foster long‑term engagement. This Head of Brand and Creative will champion an inclusive and accessible brand identity that resonates with diverse...