Head of Client Lifecycle Management

Description

JOB TITLE: Head of Client Lifecycle Management

SALARY: Competitive

LOCATION(S): London and Bristol

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity:

This is a senior leadership role shaping how we engage, retain and grow engagement with our Business Banking client base at scale.

You'll lead the end-to-end client lifecycle strategy, focused on improving engagement, retention and cross-sell. You’ll own how we communicate with existing clients, ensuring contact is personalised, insight-led and well-governed across all channels and journeys. You'll lead the effective use of marketing technology, AI, agile delivery and insight to deliver scalable, compliant and effective personalisation.

You'll provide product management lead...