Head of Collections and Recovery Hybrid Role

Join Hyundai Capital Canada as the Head of Collections and Recovery in a hybrid capacity. Shape the end-to-end collections strategy while partnering with key stakeholders.
In this director-level position, you will be responsible for developing collections policies and operational frameworks that enhance customer treatment and recovery rates. Collaborate across departments including IT, Compliance, and Portfolio Risk to foster a culture of excellence and improve overall portfolio performance.
Key Responsibilities:
• Lead the development and enhancement of collections strategies
• Collaborate with multiple departments to optimize operational frameworks
• Manage recovery and asset protection strategies post-charge-off
• Build capacity and performance management models for staffing
• Ensure compliance with regulatory standards and audit readiness
Requirements:
• 10+ years in a management role within automotive finance
• Strong background in collections managem...