Head of CRM

Salary: £100,000 - 100,000 per year

Requirements

• We are looking for strong CRM leadership experience within a high-growth or fast-paced environment.
• We need a proven track record of building and scaling lifecycle programmes, not just optimising existing ones.
• We want a commercial mindset with a focus on revenue, retention, and customer value.
• We require hands‑on experience with modern CRM platforms such as Braze or similar tools.
• We need experience leveraging automation and AI within CRM workflows.
• We are looking for someone comfortable operating at both strategic and executional levels.
• We need strong stakeholder management and cross‑functional collaboration skills.
• We value experience leading, coaching, and developing high‑performing teams.

Responsibilities

• We own and evolve the end‑to‑end CRM strategy aligned to commercial growth targets.
• We build and optimise m...