Head of Customer Experience

## Head of Customer Experience**Job Description: Head of Customer Experience** **Location:** London **Department:** Operations **Reports to:** Director of Operations, IG Group **Role Overview** As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. This senior leadership role combines strategic transformation, operational excellence, and human-centred innovation to deliver exceptional, data-driven experiences that strengthen loyalty and commercial growth. Leading a multi-regional customer experience function with responsibility for a team of ~100 people. **Key Responsibilities** Design and implement a segmented, differentiated customer service model that tailors experience and support to customer value and needs. Lead the integration of omnichannel capabilities — digital, chat, phone, and self-service — to deliver a unified and frictionless experience. Ensure the customer service function operates in full compliance ...