Head of Customer Experience

Summary

We're looking for an ambitious and future focused Head of Store Experience to lead the omnichannel store proposition across all UK & ROI stores.

Acting as the voice of the customer, you'll remove barriers to great in-store experiences, shape new service and selling propositions, and lead transformation that delivers seamless, inspirational, and commercially impactful customer journeys. This role sits at the heart of Retail strategy, working across Property, Technology, Online and Store Operations.

What You'll Do

• Act as the voice of the customer across the business, using insight, data, and industry trends to shape innovative omnichannel store experiences.
• Set and lead the store experience strategy, delivering propositions at pace that support the wider omnichannel service and selling agenda.
• Drive the adoption of technology and new ways of working to create seamless, future ready customer journeys across ...