Head of Customer Experience & Quality - China

Description

The Head of Customer Experience & Quality – China is responsible for leading quality management and customer experience initiatives for a key business line in China. This role drives the development and execution of quality programs aligned with customer needs, ensuring product performance, reliability, and service delivery meet both internal standards and external expectations.

The role partners closely with program management, engineering, and supplier quality teams to build a robust quality system, enhance customer satisfaction, and support sustainable business growth.

Key Responsibilities

1. Quality Strategy & Execution