Head of customer experience

Tracker requires the services of a talented Head of Customer Experience who will be responsible for overseeing the strategy, planning, and execution of Tracker’s customer experience objectives. This role is pivotal in shaping the end-to-end journey for both existing and prospective customers. Working closely with various business leaders, the incumbent will drive improvements in service delivery and operational efficiency. All customer communications will be jointly managed by the Head of Customer Experience and the Marketing team, ensuring proactive, relevant feedback is consistently delivered to our customers. The ideal candidate must bring innovative thinking to develop experiences that not only elevate the Tracker brand but also foster engagement across all service touchpoints. A key responsibility will be to ensure customer satisfaction throughout every interaction, embedding measurable outcomes across customer-centric events and initiatives. A deep understanding of the competi...