Head of Customer Happiness & Service Center Operations

Black Pearl Consult is seeking a Senior Customer Service Manager to oversee operations of Customer Happiness Centers in Dubai. The ideal candidate should have 12–16 years of experience, strong leadership skills, and a proven track record in managing high-call volume service centers. Responsibilities include driving customer satisfaction, leading teams, and implementing operational improvements. Benefits include a competitive salary and child education allowance, compliant with UAE standards.
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