Head of Customer Journey

Role Overview:

We’re not looking for a traditional leader. We’re looking for a builder — someone who has founded, shipped, or scaled products from 0 to 1, and now wants to reinvent the customer journey at MyRepublic.

How you’ll contribute to MyRepublic’s success:

Build & Ship

• Operate as the founder of customer journey inside MyRepublic — set the vision, own the roadmap, and ship
• Partner with the in-house IT team to scope, design, and deliver new systems, features, and digital touchpoints across the customer journey
• Translate customer insights into technical requirements, user stories, and delivery roadmaps
• Prototype solutions and contribute directly to technical design, configuration, or lightweight implementation where it accelerates delivery
• Own the customer journey tooling roadmap — self-service portals, customer apps, support work...