Head of Customer Relationship Management

Job Title - Head CRM - Customer Relationship Management | Post-Sales & Customer Experience

Location - Bangalore

• Years of experience - 15–20 years of total experience with at least 8–10 years in CRM or Customer Experience in residential real estate
• Industry - High end Luxury residential Real Estate
• Proven track record of managing large customer portfolios cross multiple projects simultaneously
• Demonstrated experience building CRM processes, teams, and systems — not just operating within an existing function.
• Genuinely customer-centric — high capability in solving customer problems.
• Understands that collections, receivables management, and documentation discipline are as important as customer delight.
• Excellent communicator in English and Kannada or Hindi; comfortable engagin...