Head of Customer ServiceManufacturing & SupplyAbout Our Client
Page Group are working with a leading SME business who operate in the manufacturing & supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield
Job Description
Strategically & Operationally lead Customer Service, Order Processing, Internal Sales & Account ManagementCreate, implement and drive the CX Strategy across a national B2B customer baseConduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increase profitWork closely with production planning to manage order book to help create a timely distribution planManage relations with 3rd part logistics providers, managing commercial contracts and ensuring SLA's are ...