Opportunity Description
Head of Customer Strategy and Transformation Delivery – London (Permanent, Full Time)
Salary around £110,000 per annum plus benefits. Working in office 1–2 times per week with hybrid & flexible options.
Closing date for applications: Thursday 25th June 2026.
Key Responsibilities
- Lead the delivery of Bupa’s global customer strategy and transformation agenda
- Drive priority projects that improve customer experience and outcomes across our markets
- Define and track key customer measures, ensuring we understand what’s working and where we can improve
- Bring customer priorities into strategic decisions, helping shape discussions at senior leadership level
- Build and embed a customer‑focused way of working across teams and geographies
- Lead our global customer community, sharing best practice and learning across markets
- Oversee our customer listening approach, using insights to improve how we support cu...
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