Head of Customer Success at LightWork AI

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Job Title

Head of Customer Success

Company Description

LightWork AI - AI-powered operating system for property management

Job Description

You will build the Customer Success function from the ground up for a high-growth startup. Managing an existing team member, you'll own the full post-sale journey—onboarding, adoption, and retention for non-technical property companies. This role combines commercial rigor with technical depth to ensure an autonomous AI agent delivers real-world value.

Location

London, UK

Why this role is remarkable

• Founding-level leadership opportunity to define the CS playbook and infrastructure for a category-defining AI agent from day one.
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