Head of Customer Success

Department Customer Success

Designation Assistant Vice President – Customer Success

Location Bangalore

Reporting To Vice President – Design & Product

The Head of Customer Success is a seasoned leader in Customer Success and Professional Services, responsible for overseeing the Customer Success function and delivering exceptional workplace experiences across all Simpliwork product offerings. This role requires a strategic, customer-centric leader who can drive engagement, retention, and revenue growth while balancing the unique needs of Simpliwork's two business models: Ready-to-Move-In Offices and Managed Office Solutions. The individual will blend customer success strategy, operational excellence, community engagement, and service delivery to ensure a seamless end-to-end customer journey.

The ideal candidate is a proactive and dynamic leader with a passion for bui...