Head of Customer Success

Customer Success at Duffel

If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when required. You will collaborate with cross‑functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall.

What we’re looking for in you

• 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product‑led growth environment.
• Experience in building, scaling, and leading high‑perfo...