Head of Customer Success

We're looking for an experienced and people-focused

Head of Customer Success to lead a high-performing Customer Success function within a fast-growing SaaS business.

This is an opportunity to play a pivotal role in shaping how customers achieve value, drive adoption, and build long-term partnerships. You'll lead a team of Customer Success Managers, create scalable success strategies, and work cross-functionally to ensure customers realise measurable business outcomes while contributing to retention, expansion, and advocacy.

If you're passionate about customer outcomes, developing talent, and building world-class customer success operations, we'd love to hear from you.

The Opportunity

As Head of Customer Success, you'll be responsible for leading the post-sale customer journey, ensuring customers maximise value from the platform while creating predictable and scalable retention and growth outcomes.

Working closely with Sales, Product, Ma...