Head of Customer Success

The Company:

• Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises.


• Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton.
• Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.

The Position:

• As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth.


• In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth custo...