Head of E-Commerce & Omnichannel

Overview

Our client is a regional retail group operating across physical stores, marketplaces, and direct-to-consumer channels. The business views digital commerce as a core growth engine and is investing heavily in platforms and customer experience.

The Role

The Head of E-Commerce & Omnichannel will own the digital revenue stream across all online channels. This role will oversee platform performance, customer acquisition, conversion optimisation, and digital merchandising. A key mandate will be integrating online and offline experiences to create a seamless omnichannel journey. The role will manage cross-functional teams across marketing, technology, and operations. This position will also lead partnerships with marketplaces, payment providers, and logistics partners. Profitability, scalability, and data-driven decision-making will be central to the role's success.

Candidate Profile

Candidates must have senior experience in e-com...