Head of Event Operations

The Head of Event Operations is responsible for the end-to-end operational delivery of all conferences, banquets, and private events at Sofitel London St James. This encompasses orchestrating every element—kitchen, front-of-house, AV, planning, and client liaison—to ensure seamless event execution and exceptional outcomes.

The role carries direct accountability for standards, staffing, financial performance, and client satisfaction across all event spaces. Line management responsibility extends to the Conference & Events Operations Manager and Events Planning Executive, ensuring continuity and communication integrity throughout the client journey from booking through execution.

As a senior member of the Food & Beverage management team, the role extends beyond events operations to contribute to the collective performance, culture, and standards of the wider F&B operation. The successful candidate will be a genuine team player whose cap...