Head of Field Support

Job Description
The Head of Field Support will be responsible for leading PulseForge’s global customer service and support organization. This role ensures that customers receive timely, effective, and consistent technical support and field service for PulseForge systems. The position requires building and managing a strong team, developing standard processes, and driving alignment with Engineering, Manufacturing, and Sales functions to maximize customer satisfaction and operational excellence. The role requires significant international travel, particularly to Asia and Europe, to engage directly with customers and to establish and strengthen the regional support infrastructure.

Customer Support & Service Leadership
• Lead the global field service and technical support teams.
• Oversee installation, commissioning, maintenance, and repair of PulseForge equipment.
• Establish and maintain escalation processes for rapid issue resolution.
• Define staffing models and...