Head of Housing & Communities | SFHA

The purpose of the post of Head of Housing and Communities is to deliver highly efficient and professional housing and welfare service on behalf of the Management Committee to customers of Reidvale Housing Association. This post sits within the senior management team as such requires the post holder to provide strong leadership and to lead the delivery of a responsive and continuously improving housing management services.

Key Responsibilities

• Leadership of the Housing and Communities Team


• Compliance with all associated legislation and good practice


• Delivery of excellent Housing and Communities services


• Delivery of the annual Operational Work Plan


• Developing policies and procedures for the Housing and Communities services


• Complaints management for Housing and Communities services


• Performance reporting, improvement and returns


• Lead on and improve customer satisfacti...