Head of Installed Base - Europe West

Job Description

The role:

Join IFS and lead a high-performing, inclusive team where your ideas, leadership, and drive will shape long-term customer success and growth across Europe West.

This is a newly created senior leadership position and a significant opportunity to shape how IFS grows revenue from its existing customer base across Europe West.

As Head of Installed Base covering the UK, Ireland, and Benelux, you will lead the end-to-end commercial strategy and execution for the Installed Base (IB) segment - driving retention, expansion, and renewal across established enterprise customers.

You will lead a team of three direct reports - two IB Sales Directors and one Digital Sales Manager - with collective accountability for growing Software License, AI, Cloud Subscription, and Premium Engagement Services revenue. Operating across multiple markets and cultures, this is a high-impact role for a commercially driven leader who can in...