Head of IT Service Management

Job Overview

Head of the IT Service Management function for Group IT, reporting to the Director of Group IT and sitting on the IT Leadership Group. Work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, managed service providers, software platform vendors, and venue and business‑unit IT customers across the UK, North America, Germany and Spain.

Key Responsibilities

• Develop and communicate a strategic vision for IT Service Management in a hybrid‑sourced operating model, ensuring alignment with Group business objectives and the Executive’s “run it like you own it” ethos.
• Own the Service Integration and Management (SIAM) operating model across ATG’s managed service providers – governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them.
• Govern MSP...