Head of Managed Services

PURPOSE

The Managed ICT Services Head is a senior leadership position responsible for the strategic direction, operational excellence, and regional and overall growth of MICTS. This group currently offers Managed Infrastructure and Managed Security services, with significant opportunities for expansion into new managed ICT service areas. The role requires a leader with expertise in managed services, a focus on security operations and compliance, and a proven ability to drive business expansion and service readiness.

DUTIES AND RESPONSIBILITIES

Strategic Leadership and Business Growth

• Develop and execute the strategic roadmap for MICTS.
• Identify, evaluate, and prioritize new MICTS offerings.
• Lead the planning, development, and deployment of new managed services, ensuring market readiness, scalability, profitability, and ISO 27001 adherence.
• Drive revenue growth and profitabil...