Head of managed services operations centre (msoc)

Job Purpose:

The Head of the Managed Services Operations Centre (MSOC) will lead and manage the Managed Services Operations Centre, ensuring exceptional service delivery in line with client needs and business objectives. This role is critical in ensuring that proactive monitoring, incident resolution, and service improvements are continually aligned with the IT roadmaps created by the professional services team. The Head of the Managed Services Operations Centre (MSOC) will focus on maintaining clear escalation pathways, managing post-incident reviews, gathering feedback, and driving continuous service enhancements based on client insights and analytics.

Key Objectives: Lead the operations of the Managed Services Operations Centre, ensuring the highest standards of client support, incident management, and service delivery. Ensure proactive monitoring systems are in place to detect potential issues befo...