Head of Merchant Success (Locate in Japan)

【What you will be doing】 - Leading & build the Merchant Success Team - Design and apply the protocol to provide excellent onboarding experience for new clients - Maintain growth of assigned clients and develop effective client retention strategies - Manage a team of merchant success staff to deliver quality customer services support - Build up the account management team and sustain solid business relationships with key accounts and with people at all levels - Collect feedback on SHOPLINE’s core product from accounts, while understanding the reasons and use cases of every feedback - Liaise with internal departments on product promotion/marketing activities - Lead and perform ad-hoc projects as assigned by the Management - Answer incoming questions via live chat, email and phone calls, handle customer enquiries - Be a strong advocate for our brand and product, interact and build a community of loyal customers 【Who we are looking for】 - Degree Hol...