Head of Operations

Oversee daily warehouse and logistics operations to ensure compliance with customer contracts, service level agreements (SLAs), and quality standards, including timely order fulfillment, inventory accuracy and shipment processing by utilizing real-time data dashboards and analytics tools to monitor performance metrics.

• Monitor and evaluate the performance of operations managers and frontline teams, providing coaching, performance feedback, and development opportunities to maintain high standards of execution, supported by data‑driven insights from KPI and employee performance tracking systems.
• Optimize shift planning, resource allocation and process productivity to meet or exceed predefined targets, utilizing key performance indicators (KPIs) such as throughput rates, error rates, and on‑time delivery metrics, and employing digital tools like workforce management software for predictive scheduling.
• Foster a culture of operati...