Head of Operations -Heathrow

Job Type: Full Time
Location: Hallmark Connections Ltd, Heathrow Depot, Stanwell
Salary: Competitive Salary

Job Description

Reporting to the Managing Director, the role of Head of Operations will be managing a team of drivers, as well as the Traffic Office / Allocations. You will have overall responsibility to lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers.

You will be accountable for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.

Due to the nature and importance of this role, you will need to be a Team player and you will need to work closely with other members of your team to ensure that daily targets are met. You must lead, promote structure and discipline within the work...