Head of Operations Innovation

Summary of Job Description:

The Head of Operations Innovation leads a diverse team of associates to develop, enable and drive new Operations initiatives for Panda Restaurant Group, including new standards, processes, equipment, service models, and concepts. This position supports Operations and SC executive leaders, reporting to the Chief Development Officer.

Job Responsibilities:

• Leads development and maintenance of standards and processes, working with Ops and HR to implement training programs and documentation to support store-level adoption.
• Establishes and leads the Audit team to regularly assess and enforce store-level execution of standards and processes.
• Works closely with Operations leadership to identify innovative opportunities and develop strategies and plans for improving efficiency and quality of execution. Implement process improvements an...