Head of Operations (Maritime) City Cruises London London, UK Marine Operations

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Position Summary

The Head of Operations will lead operational excellence across our fleet, ensuring compliance with MCA and Health & Safety standards while driving efficiency and innovation. This role oversees day-to-day management of Boat Crew, including recruitment, training and performance development, and plays a key role in shaping a proactive, customer-focused operations culture.

Operational Leadership

• Lead the implementation of the Operations strategy in alignment with business goals.
• Manage daily operations across all vessels, ensuring seamless service delivery.
• Implement data analysis...