Head of Passenger Experience & Service Operations

SBS Transit Ltd in Singapore is seeking a Head of Customer Service & Experience. The role involves directing operations for Duty Operations Managers and Station Managers, ensuring safe and efficient services while enhancing passenger relations. Ideal candidates will possess a diploma and management experience in public transport, be capable of strategic thinking and leadership, and understand modern metro systems. The position is critical for maintaining operational safety, staff effectiveness, and compliance with regulations.
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