Head of Retail (Automotive)

Role Objective:

To lead, transform, and scale the retail business by driving sales growth, improving customer experience, optimizing operations, and repositioning the brand beyond tyres into a full automotive service provider.

Key Responsibilities:

1. Sales & Commercial Performance

• Drive overall retail revenue, profitability, and same-store sales growth.
• Develop aggressive sales strategies, promotions, and pricing frameworks
• Set and monitor KPIs across all outlets (conversion, ticket size, upselling, etc.)

2. Retail Transformation & Branding

• Reposition outlets from “tyre shops” to “one‑stop automotive service centers”
• Segment stores (e.g., premium/luxury vs mass market) with tailored offerings
• Lead outlet upgrading, layout redesign, and customer experience improvements

3. Operations Excellence

• Standardize SOPs across all o...