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Head of Service Delivery

International SOS

New Delhi, Delhi, India Full-time June 20, 2026
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Opportunity Description

Head of Service Delivery


About the Role


We are seeking an experienced Head of Service Delivery to lead and strengthen the Service Delivery platform across the IMEA region. This role oversees concierge and travel service programs delivered to global clients across multiple industries. You will drive service excellence, client experience, people leadership, quality, compliance, and financial performance while working closely with regional and global stakeholders.

Key Client Segments

  • Banking and Wealth Management

  • Telecommunications, Automotive, Airlines, Hospitality and Retail

    • Key Responsibilities


    Client and Service Excellence

  • Champion a culture of client focused service delivery.

  • Review and define contract scopes, KPIs, and SLAs within global frameworks.

  • Ensure readiness of Service Delivery teams to meet contractual expectations.

  • Drive effective escalation management, complaint...
    • Full-time Operations Specialties Managers

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    Opportunity Details

    Location New Delhi, Delhi
    Country India
    Type Full-time
    Category Operations Specialties Managers
    Posted June 20, 2026
    Deadline July 30, 2026

    About International SOS

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    International SOS

    New Delhi, India

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