Head of Service Desk

Head of Service Desk - Up to £35,000 - Devon (Remote with site visits)

I'm working with a growing Managed Service Provider in Devon who are looking for a Head of Service Desk to take ownership of their IT support function. This is a great role for someone who enjoys structure, improving processes, and leading a small but busy technical team day-to-day.

You’ll be the person who keeps the wheels turning, managing ticket flow, supporting the engineers around you, and making sure clients get a reliable, high‑quality service.

Day-to-Day Responsibilities include:

• Running the day-to-day operation of the service desk
• Making sure tickets are triaged, prioritised and resolved within agreed SLAs
• Leading, mentoring and developing a small Support team
• Acting as an escalation point for more complex issues
• Monitoring ticket queues, workloads and response times
• Keeping communication clear ...