Head of Strategic Operations (all genders)

Support us in designing the insurance experience of the future. As Head of Strategic Operations, you will be a key driver of organisational efficiency, operational performance, and strategic execution. Supporting the COO, you will bridge business strategy, product development, and operational excellence across all core operational domains.

You will ensure that strategic initiatives are launched and delivered effectively and that Operations operates as a scalable, data-driven, and digitally enabled function. The position combines strategic project management, data-informed decision-making, operating model design, and cross-functional collaboration. The role also leads the development and integration of AI and automation systems within Operations to accelerate innovation, improve efficiency, and enhance customer experience. Additionally, the position includes responsibility for managing a Senior Data Analyst and an Automations Manager.

Key Responsibilities

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